Privacy Policy

This Privacy Policy explains how Disenso BV (operating under the name HumiViniQ), with its registered office at Fazantendreef 5, 2360 Oud-Turnhout (Belgium), company number/VAT BE 0861773734, processes your personal data when you visit our online store or place an order. We process your data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

Disenso BV (HumiViniQ) is the data controller. Contact: email humidors@humiviniq.com, phone +31 40 340 3901, address Nieuwe Kaai 7B, 2300 Turnhout (Belgium).

2. What Data We Process

• Identification and contact information (name, address, email, phone number);
• Order and billing information (products, amounts, VAT number if applicable);
• Payment information (processed through our payment providers—we do not store full card details);
• Account and login information if you create an account;
• Usage and technical data (IP address, browser type, pages visited) collected via cookies.

3. Purposes and Legal Bases

• Fulfillment of your order and the agreement (Art. 6.1.b of the GDPR);
• Compliance with legal obligations such as accounting and VAT (Art. 6.1.c of the GDPR);
• Customer service and handling inquiries, returns, and warranty claims (Art. 6.1.b/f of the GDPR);
• Legitimate interest: security, fraud prevention, and improvement of our website (Art. 6.1.f of the GDPR);
• Marketing and newsletters will be sent only with your consent (Art. 6.1.a of the GDPR), which you may withdraw at any time.

4. Recipients and Processors

We only share your data with parties necessary for the provision of our services: carriers (including GLS and DPD) for delivery, payment providers for processing payments, and our IT and hosting partners. These parties process your data exclusively on our behalf and under a data processing agreement. We never sell your data to third parties.

5. Transfer outside the EU

For deliveries outside the European Union, certain information (name, address) may be shared with the carrier and the customs authorities of the destination country, to the extent necessary for delivery and customs clearance.

6. Retention Periods

We do not retain your data any longer than necessary. We retain order and billing information in accordance with the legal retention requirement (generally 7 years). We retain account information for as long as your account is active.

7. Your Rights

You have the right to access, correct, delete, restrict, and transfer your data, as well as the right to object to certain processing activities or to withdraw your consent. To exercise these rights, please contact us at humidors@humiviniq.com. You also have the right to file a complaint with the competent supervisory authority (in Belgium, the Data Protection Authority; in the Netherlands, the Dutch Data Protection Authority).

8. Cookies

Our website uses cookies. For more information, please see our cookie policy.

9. Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access.

10. Changes

We may update this privacy policy from time to time. The most recent version is always available on this page.