Privacy policy

Disenso BV handles your personal data with care by complying with the AVG guidelines. In this privacy policy, we would like to inform you why we need your personal data and what we do with it. If you have any questions after reading this privacy policy, please feel free to contact us using the contact information below.

This privacy policy may be updated over time: the most current version can be found on this page. We encourage you to check our privacy policy regularly so that you are aware of any changes.

Responsible

Disenso BV (“HumiViniQ”), located at Fazantendreef 5, 2360 in Oud-Turnhout (Belgium) is the controller of the processing of personal data as described in this privacy policy.

Personal data

Personal data is any data that can be traced back to you as an individual. Disenso BV processes the following personal data:

• Personal data: name, gender, date of birth

• Address information: street name, house number, zip code, city, country

• Contact information: phone number, email address

• Payment information: IBAN, account name, credit card number

• Account information: customer number, username, password, IP address

We process your personal data when you have or have had contact with Disenso BV. We obtain this data directly from you when you visit one of our websites or stores, create an account on our web shop or contact our customer service.

Are you under 16? If so, please have your parents read this privacy policy and ask your permission to share your personal data with us so you can use our products and services.

Goals and interests

1. PROCESSING YOUR ORDER

When you order something from Disenso BV, we need your personal information in order to process and deliver your order. The same goes for handling any returns or repairs. For this purpose, we collect your name, gender, address information (delivery address and billing address), phone number, e-mail address and your payment information, such as IBAN, ascription or credit card number.

All these personal data are needed because of the execution of a sales agreement between you and Disenso BV. According to the legal requirement, this data is kept for 7 years.

2. REGISTERING YOUR WEBSHOP ACCOUNT

Disenso BV offers the possibility to create a webshop account, in which personal data of you are stored, such as name, address information (delivery address and billing address), telephone number, e-mail address, customer number and, of course, your username and password.

To make it even easier for you, your account information is automatically linked to you orders. In order to provide you with access to our webshop at all times, your account will not be deleted.

3. YOUR VISIT TO ONE OF OUR STORES

All of our stores are continuously monitored by camera footage. Disenso BV has a legitimate interest in using these images to protect employees and customers from forms of aggression and violence. In addition, these images can be used for investigative purposes in cases of suspected theft or fraud and possibly as evidence. Camera recordings are destroyed after a period of 3 months.

4. YOUR CONTACT WITH OUR CUSTOMER SERVICE

If you have a question or want to seek advice about your (potential) purchase, you can contact our customer service team via email and phone. To best serve you, we store you w contact information and you w conversation with customer service as long as you are a customer with us or your webshop account exists.

5. PROVIDING YOU WITH RELEVANT INFORMATION

– Newsletter and email

To inform you about matters related to Disenso BV, you can subscribe to our newsletter and other commercial communications via e-mail. You can do this by entering your e-mail address on our website or through the settings of your webshop account. Disenso BV will only send you email notifications when you have given your consent.

Are you no longer interested in the newsletter? If so, please unsubscribe using the unsubscribe link at the bottom of any of our emails.

– Online advertisements

Disenso BV can provide you with the latest offers and product information while browsing, completely tailored to your personal interests. We can achieve this by using cookies to measure your surfing behavior and activities on the webshop. You can find out exactly how this works in our cookie policy.

– Social media and communities

Would you like to share your experiences with our products and services with others? Or do you have a question you would like to submit? Are you looking for specific information or just want to have a nice conversation with other visitors? Then you can use various social media channels and communities that are public or that Disenso BV makes available.

Disenso BV uses social media and reviews through Trustprofile. Any information you post on this media is made public and is in the public domain. Therefore, be careful with the information you share. We encourage you to carefully review the privacy policies of these external partiu n so that you know how your personal data will be used and how to adjust your settings.

For sharing interesting reviews, Disenso BV has the ability to add them to a product. On this website, you can respond to a post by entering your name, email address and response. Then, your name and your response will be displayed with the product’s reviews; your email address will not be published.

In order to always give you the opportunity to modify your consent to sending relevant information or to provide access to our own communities, there is no retention period for this data.

6. YOUR OPTIMAL EXPERIENCE ON OUR WEBSITE

Disenso BV offers you an optimally functioning webshop, which requires the placement of some cookies, for example to save the contents of your shopping cart or to store your webshop account in your browser. In addition, we would also like to measure your activities and browsing behavior on our websites, so that we are able to continuously improve our websites. For this we do need your permission. You can find out exactly how this works in our cookie policy .

To measure you activities and surfing behavior, Disenso BV uses Google Tag manager, which anonymizes your ip address. Disenso BV has coordinated a processing agreement with Google, which includes how our data is handled and not allowed to use the results for other Google services.

Retention periods

Disenso BV does not keep your personal data longer than strictly necessary or when required by law such as the tax retention obligation. Once the retention period has expired, your personal data will be deleted or anonymized for further analytical or reporting purposes.

In some cases Disenso BV does not use a retention period, such as your webshop account, your contact with our customer service and your subscriptions and unsubscriptions for relevant information. In the unlikely event that you no longer want Disenso BV to have this personal data, you can invoke your right to have your personal data removed. See paragraph Right of data subjects.

Sharing of personal data

The personal data you register with Disenso BV is shared with our partners only when necessary for our services. These are partners such as delivery services, suppliers or repairers, payment partners and IT service providers. Parties n who are given access to your personal data may only use it to provide a service on behalf of Disenso BV.

In certain situations (suspicion, theft, fraud, etc.) we are required by law to share personal data with government agencies, police and judicial authorities or regulators for the performance of their duties or investigations.

Your personal data will not be sold to third parties or published without your consent.

Disenso BV’s websites contain a number of references to other websites and organizations. Disenso BV is not responsible for how those parties process your personal data. Please read the privacy policy of the respective organization.

Security

Disenso BV has implemented appropriate technical and organizational measures to secure your personal data against unauthorized access, (accidental) destruction, dissemination or any other form of unlawful processing. Your information is stored on secure servers. Data is transmitted encrypted (where appropriate) to both internal and authorized external parties. A limited group of employees of Disenso BV have access to yournpersonal data in order to perform their work in line with the purposes described in this privacy policy.

Right of data subjects

According to the AVG, you have the right to see, change or delete your registered personal data.

Disenso BV does not make decisions based on automated processing about matters that may affect you.

Disenso BV would also like to point out to you that you have the possibility to file a complaint with the Personal Data Authority.

Contact

Do you have specific questions about this privacy policy or your rights? If so, please contact us at humidors@ourwebsite. Our Data Protection Officer can be reached at this same email address. you can also send a letter to:

Disenso BV
o.g. AVG Privacy
Pheasant Avenue 5
2360 Old Turnhout
Belgium