General conditions
Article 1: General Provisions
The E-commerce website of Disenso, a BV with registered office at Fazantendreef 5 in Oud-Turnhout (Belgium), VAT (BE) 0861773734, RPR Turnhout, (hereinafter “Seller”) offers its customers the opportunity to purchase products from its webshop online.
These Terms and Conditions (“T&C”) apply to any product order placed by a visitor to this E-commerce website (“Customer”). By ordering a product through the Seller’s online shop, the Customer accepts these terms and conditions and agrees that they apply to the exclusion of all other terms and conditions. Additional terms and conditions of the Customer are excluded unless they are expressly acknowledged in advance in writing by the Seller.
Article 2: Price of the product
All prices displayed on the website and in communications between Customer and Seller are expressed in Euro and include all taxes and VAT.Customer can obtain an invoice by entering a VAT number at checkout.
The statement of price for the product refers only to the items as it is described verbatim. The accompanying photos are for decorative purposes and may contain elements not included in the price of the product.
Article 3: Offer
Despite the fact that the online catalog and the E-commerce website are compiled with the utmost care, it is possible that the information offered may be incomplete, contain material errors or may not be up-to-date. Obvious errors or mistakes in the offer do not bind the Seller. For the accuracy and completeness of the information offered, the Seller is only liable within the scope of its best-efforts obligation. Under no circumstances shall the Seller be liable for obvious material errors, misprints or misprints.
Article 4: Online purchases of the product
Products will be delivered and shipped with signature for receipt only upon receipt of payment.
The Seller is entitled to refuse an order for a product due to a serious default by the Customer in relation to orders involving the Customer.
Article 5: Delivery and execution of the agreement
The Seller will exercise the utmost care in receiving and fulfilling orders for products and in assessing requests for the provision of services.
Products are shipped within 2 to 5 business days. The place of delivery of the product is the address that the Buyer has made known to the company. The cost of delivery includes 1 delivery time by track&trace. Due to the pass-through of delivery costs, the Buyer is responsible for passing on a hard to reach locations such as narrow streets, unpaved roads, islands and mountainous areas. The charges on the website for pallet transport are indicative and may be revoked by the Seller at any time. For hard-to-reach locations such as narrow streets, unpaved roads, islands and mountain areas, we ask that you notify us in advance or immediately after placing an order. That way we can reserve a small truck with tailgate if necessary. We try to chart transport prices as best we can for Europe, but they remain indicative. Deviating prices must be passed on and if necessary in arrears.
Prices and deliveries to countries outside the European Union on the website are based on 0% VAT and delivered Incoterm DAP (Delivery At Place). Tax and import duties are the responsibility of the buyer. Examples of these countries include Liechtenstein, Norway, Monaco, United Kingdom and Switzerland.
When you checkout your order, you can enter the company name and VAT number. We deliver intra-community to companies outside of Belgium.
Any visible damage and/or qualitative deficiency of a product or other delivery failure must be reported by the Customer to the carrier and Seller immediately upon delivery. The risk due to loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) takes physical possession of the product. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier was instructed by the Customer to transport the product and this choice was not offered by the Seller.
The Buyer (the consignee) must register any damage visible at the time of delivery (e.g., package torn, dent in package, package open, package wet, etc.). This can be on the driver’s hand scanner or on the damage assessment document the driver carries. Then we will ask you for clear photo(s) of the damaged goods, clear photo(s) of the damaged package including shipping label, clear photo(s) of the internal protection and if tape was pasted on the package for repair, clear photo(s) of the tape and shipping label in the same photo.
In case of dissolution in accordance with the previous paragraph, the Seller will refund the amount paid by the Buyer for the product as soon as possible, but at the latest within 14 days after dissolution.
The risk of damage and/or loss of the product rests with the Seller until the time of delivery to the Buyer or a representative designated in advance and made known to the Seller, unless expressly agreed otherwise.
Because of the coolant in the electric humidor, always transport the humidor upright and allow it to rest for 24 hours after receiving it at the desired location.
Article 6: Retention of title
The delivered product remains the exclusive property of the Seller until payment in full by the Customer.
The Customer undertakes to draw the attention of third parties to the Seller’s retention of title if necessary, e.g. to anyone who would come to seize items such as the product that have not yet been paid for in full.
Article 7: Right of withdrawal product
The Customer may exercise his right of withdrawal only if no special customized offer was made.
Products can be returned at the buyer’s expense within 14 days. Seller’s delivery charges will be refunded along with amounts received upon receipt.
Products should be returned in the original packaging in new condition without user marks. Expenses will be passed on.
Article 8: Product warranty
Under the Act of September 21, 2004 on the Protection of Consumers in the Sale of Consumer Goods, consumers have legal rights. This legal warranty is valid from the date of delivery of the product to the first owner. Any commercial warranty does not affect these rights.
To invoke the warranty of the product, the Customer must be able to provide proof of purchase of the product.
If a defect in the product is detected, the Customer must notify the Seller as soon as possible. In any case, any defect in the product must be reported by the Customer within a period of 2 months from its discovery. Thereafter, any right to repair or replacement of the product is forfeited. The warranty (commercial and/or legal) is never applicable to defects caused by accidents, neglect, falls, use of the product contrary to purpose for which it was designed, non-compliance with user instructions or manual, modifications or alterations to product, heavy-handed use, poor maintenance, or any other abnormal or incorrect use of the product.
Defects to the product that manifest themselves after a period of 6 months following the date of purchase, if any, delivery, are deemed not to be hidden defects, subject to proof to the contrary by the Customer.
Private customers are entitled to 2 years warranty and business customers 1 year. The compressor comes with a 6-year warranty for the Customer.
If packaging or product is not in original condition Disenso BV may decide not to refund the entire purchase price.
Before opening the door of the humidor, stabilize the bottom (with the feet).
The electric humidor cabinet cabinets and wine climate cabinets are transported correctly upright on a pallet. Damage suffered hereafter due to improper transportation in connection with the coolant is the responsibility of the Customer. We recommend that you leave the humidor upright for 24 hours before plugging it in.
Article 9: Customer service
Customer Service can be reached by phone at +31 40 340 3901, by email at humidors(apespie)humiviniq.com or by mail at the address Nieuwe Kaai 7B, 2300 in Turnhout (Belgium).
Article 10: Penalties for non-payment of the product
Without prejudice to the exercise of other rights to which the Seller is entitled, in the event of non-payment or delay in payment, the Customer shall be liable by operation of law and without notice of default to pay interest at the rate of 10% per annum on the unpaid amount from the date of the delay. In addition, the Customer shall be liable ipso jure and without notice to pay a fixed indemnity of 10% on the amount in question.
Article 11: Privacy
For this, please refer to our privacy policy.
Article 12: Use of cookies
For this, please refer to our cookie policy (EU).
Article 13: Nullity – Non-processing
If any provision of these Terms is declared invalid, illegal or null and void, this will in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by Seller to enforce any of the rights enumerated in these Terms, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.
Article 14: Modification of conditions
These Terms are supplemented by other terms and conditions expressly referred to, and Seller’s general terms and conditions of sale In case of conflict, these Terms take precedence.
Article 15: Proof
The Customer accepts that electronic communications and backups may serve as evidence.
Article 16: Applicable law – Competent court
The Commercial Court of Turnhout (Belgium) has jurisdiction, with the exception of the provisions of international private law on applicable law and the Rome I Regulation on international sales contracts relating to movable property.
